IT Support and Operations Lead

Responsibilities

• Understand tasks and problems, then either complete them or delegate to the right person and track until done
• Attend all department meetings with the CEO, write clear minutes (decisions + action items + owners + deadlines)
• Coordinate with each department after meetings to ensure action items are completed
• Handle CEO’s day-to-day work : follow-ups, reminders, ongoing task execution
• Proactively start work and take initiative instead of waiting for instructions
• Focus on solving problems and unblocking work, not creating confusion or extra issues
• Maintain simple trackers (Sheets / Notion) for tasks, status, and deadlines
• Handle basic IT tasks : email setup, Google Workspace, Slack, Notion, CRM and other tools access
• Do first-level troubleshooting for laptops, internet, basic software issues and coordinate with external IT / developer if needed
• Keep logins, access rights, and basic backups organised and updated

Basic requirements