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▷ Immediate Start! Implementation Manager

▷ Immediate Start! Implementation Manager

CareStack - Dental Practice ManagementIndia
9 days ago
Job description

Responsibilities :

  • Lead a 20+ member team managing implementations across the US, UK, and AUS

regions.

  • Oversee the full lifecycle of Aeka implementation projects, including planning, resource
  • allocation, execution, and post “Go live” support

  • Manage and monitor end-to-end image migration efforts from legacy imaging platforms to
  • Aeka, ensuring accuracy and minimal downtime.

  • Build and refine processes for smoother onboarding, faster image conversions, better
  • sensor monitoring, and increased adoption of the imaging platform.

  • Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure
  • operational alignment, product feature development, and client satisfaction.

  • Ensure comprehensive documentation of implementation processes, client configurations,
  • image migration procedures, and support guidelines.

  • Provide regular reports on operational performance, project status, and team metrics to
  • Leadership.

  • Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous
  • improvement.

  • Mentor and coach team members, conduct performance evaluations and foster a culture of
  • ownership, collaboration and accountability.

    Skills and Qualifications

  • 8+ years of experience in operations management, with at least 3 years in leading software
  • implementations.

  • Experience working in a high-growth, SaaS-based or healthcare technology environment.
  • Experience managing large-scale software implementations spread across multiple
  • locations / countries.

  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano,
  • DICOM).

  • Experience in building scalable processes to improve operational efficiency and system
  • adoption.

  • Excellent communication and leadership skills to manage large teams and client
  • interactions.

  • Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.
  • Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.
  • Prior experience working Night Shifts.
  • Location

  • Trivandrum
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    Manager • India

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