Senior CICS Systems Programmer

Responsibilities

• Fulfill customer service requests for mainframe z / OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
• Provide primary support for reported problems related to CICS TS and related OEM software products
• Provide support on 24 x 7 x 365 basis across multiple time zones.
• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
• Communicate to both customer and management the status of issues at intervals during resolution process.
• Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer s disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures.

Mandatory Skills

• Self-motivated and able to work independently.
• Demonstrated ability to respond quickly and effectively to support requests from multiple clients
• Must be able to multi-task and work under short deadlines and in high pressure situations.
• Excellent communication skills (written, verbal and presentations)
• Ability to work as part of a team, as well as independently.
• Experience in installation / upgrade / customization of CICS TS and OEM products
• SMPE Knowledge and experience

Good to have skills

• Self-motivated and able to work independently.
• Demonstrated ability to respond quickly and effectively to support requests from multiple clients
• Must be able to multi-task and work under short deadlines and in high pressure situations.
• Excellent communication skills (written, verbal and presentations)
• Ability to work as part of a team, as well as independently.
• SMPE Knowledge and experience

Skills Required

System Programming, Db2, Disaster Recovery, Digital Transformation, Cics, Managed Services