Senior System Engineer

Seeking a seasoned professional with 4+ years of experience in leading production support and data migration initiatives across reporting and ETL platforms. This role blends hands-on technical expertise with leadership responsibilities, supporting a multi-geo team and ensuring delivery excellence.

️ Core Responsibilities

Lead production support and data migration projects using Power BI, Tableau, SSIS, and ETL tools (Informatica, Oracle Data Integrator).

Experience in 24

• 7 Production Support

Oversee technical support operations, manage shift rosters, and ensure SLA adherence.

Act as SPOC for stakeholders, handling escalations and driving resolution.

Mentor and onboard support engineers; create and review SOPs for recurring issues.

Manage incident and problem communications, ensuring timely updates and resolution.

Collaborate across onsite-offshore teams to maintain seamless support coverage.