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Patient Care Specialist

Patient Care Specialist

ConfidentialBengaluru / Bangalore
28 days ago
Job description

Job description

Patient Communication :

  • Answer inbound calls promptly and professionally, addressing patient inquiries regarding appointments, treatments, and clinic services.
  • Make outbound calls to confirm appointments, follow up on treatments, or provide additional information as needed.
  • Provide compassionate and clear communication to address patient concerns or questions.

Appointment Management :

  • Schedule, reschedule, or cancel patient appointments using the clinic s management system.
  • Ensure appointments are booked accurately and efficiently to optimize clinic schedules.
  • Send reminders and follow-up messages regarding upcoming or missed appointments.
  • Patient Experience :

  • Deliver a positive patient experience by resolving issues promptly and professionally.
  • Handle challenging situations or escalations with empathy and a solutions-oriented approach.
  • Collaboration with the Clinic Team :

  • Communicate important patient information to the clinic s on-site staff.
  • Coordinate with orthodontists and administrative teams to ensure seamless patient care.
  • Job Requirements Patient Care Specialist

    What You Need to Succeed as a Patient Care Specialist in Pristina, Kosovo :

    Education and Experience :

  • Previous experience in customer service, healthcare, or a similar role is preferred.
  • Familiarity with appointment scheduling systems or call management tools is a plus.
  • Skills Required

    Administration, Patient Care, Outbound, Interpersonal Skills

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