Director of Implementation Services

Role : Implementation head (HCM)

Location - Hyderabad, Bangalore, Mumbai

About Darwinbox : Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups : Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

About the role :

Implementations Head at Darwinbox is a Leadership role responsible for strategic direction and operational excellence of our global implementation operations. This position leads a large, distributed team of Engagement Managers, Solution Architects and Product Specialists across multiple geographies managing complex, enterprise-scale HRMS deployments.

What impact will you create?

Strategic Leadership and Vision

Define and Execute the global implementation strategy, ensuring alignment with Darwinbox's business objectives and rapid growth trajectory. Lead Strategic planning, capacity management and geographic expansion initiatives. Champion continuous evolution of Darwinbox's implementation philosophy (Inflexion), precision in measuring and enhancing Customer Outcomes

Transformation Value Delivery

Enable and track Value Realization across projects under his span unlocking the desired outcomes from transformations within defined timelines, scope and budget parameters.

Client Relationship Excellence

Maintain Strategic relationship with C-level stakeholders at Enterprise client organisations. Act as the apex Darwinbox representation for resolution of complex technical and business challenges that arise during large scale deployments. Champion client advocacy within Darwinbox to ensure customer needs are reflected in product and services evolution

Team Leadership & Development

Lead and inspire a large, distributed team of consultants, solution Architects and engagement managers across multiple timezones. Build and scale high-performing team through strategic hiring,

comprehensive onboarding and continuous professional development. Foster a culture of excellence, acccountability and collaboration across colleagues / teams.

Business Impact and Growth

Contribute to revenue growth through successful implementations that drive client retention and expansion opportunities. Support sales activties by providing implementation expertise during pre-sales processes. Identify opportunities for service expansion and process improvements that can drive competitive differentiation

Requirement :

• Master’s in business administration or equivalent
• 12+ years of progressive experience in HR / HR Consulting / HRMS Delivery or Customer Success with minimum 4 years in senior management roles
• Proven track record of successfully delivering large / complex enterprise transformation initiatives.
• Tech Savviness and deep interests in adopting new technologies for process improvements and high value impact / outcomes.
• Strong understanding of global HR Practices and regulatory framework of more than one region / geographies.
• Outstanding executive presence with ability to engage effectively with C-level stakeholders and senior decision makers
• Ability to present complex technical / functional concepts to large, diverse audience in clear, compelling manner.