ECommerce Operations Specialist

Qua is a modern-age womenswear brand that is committed to elevating modern women. As we are expanding, we are looking for an enthusiastic and dedicated E-COMMERCE EXECUTIVE to join our team.

Responsibilities

• Oversee day-to-day operations of the brand’s e-commerce platform, ensuring product listings are accurate and up-to-date.
• Manage product uploads, descriptions, pricing, and inventory levels to ensure an optimal shopping experience.
• Monitor and analyse sales performance metrics, website traffic, and customer behaviour using analytics tools.
• Coordinate with warehouse and logistics teams to ensure timely fulfilment of online orders and manage returns.
• Track inventory levels and coordinate restocking of products to avoid stockouts.
• Assist in planning and executing online sales events, seasonal promotions, and product launches.
• Generate reports and provide insights to the management team to inform marketing and sales strategies.
• Monitor the effectiveness of promotional campaigns and make recommendations for future initiatives.
• Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
• Conduct regular analysis of competitors’ e-commerce strategies, pricing, and marketing efforts to identify trends and opportunities.

Qualifications

If you're interested, send us your resume and cover letter at hiring@qua.clothing 🤝