Assistant Manager - Operations

Job Description

Key responsibilities :

• Supervise, coach and develop team leads and associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance.
• Hold regular one-on-ones and team meetings; contribute to team engagement.
• Actively manage performance; identify training needs and provide post-training support.
• Distribute assignments and coordinate work activities.
• Recognize and recommend operational improvements.
• Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time.
• Ensure effective use of resources and knowledge.
• Ensure smooth ground operations with process adherence to deliver outcomes on agreed metrics
• Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time
• Regular data analysis and performance reporting to the management
• Continuous process improvements to improve the efficiency of the team
• Managing the Operational risk
• Managing and motivating a big team
• Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency
• Collect, analyze, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness
• Develop data-driven insights to optimize operational processes, improve resource allocation, and enhance overall performance
• Oversee the end-to-end execution, ensuring adherence to quality standards, timelines, and budgetary requirements
• Monitor performance, identify bottlenecks, and implement corrective actions to achieve operational goals
• Prepare and deliver clear, concise, and impactful presentations to internal and external stakeholders, including senior management
• Proven leadership skills to oversee and guide a team of talented individuals towards achieving collective goals, fostering a culture of collaboration, growth, and excellence.