Service Delivery Manager - Manufacturing & Quality Applications
CognizantKurnool, IN22 hours ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • Kurnool, IN
Related jobs
)
![Mobile App Release Manager [T500-19891]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Best%20Buy%20India)
)
- Promoted
Quality Assurance Manager
Pattern BrandsKurnool, IN At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space.
our team thrives on creativity ...Show moreLast updated: 1 day ago
- Promoted
TrackWise Quality Management System (QMS)
MAK Technologies LLCkurnool, andhra pradesh, in Role : TrackWise Expert CSV configuration expert.The ideal candidate will bring strong expertise in solution architecture, design and system integration.
Lead end-to-end solution architecture for Tra...Show moreLast updated: 13 days ago
- Promoted
- New!
Quality Manager
Pop Station, The fashion foundry (TFF)kurnool, India Popstation is redefining how fashion brands are built — from Discover to Design, Develop, and Deliver.Identify defects, document findings, and implement.
Build a feedback loop to improve.Train facto...Show moreLast updated: 17 hours ago
- Promoted
Mobile App Release Manager [T500-19891]
Best Buy IndiaKurnool, IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 22 days ago
- Promoted
Manager - Professional Services
BQE Softwarekurnool, andhra pradesh, in We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 22 days ago
- Promoted
Senior Product Manager
HCLSoftwarekurnool, andhra pradesh, in We are looking for a strategic, metrics-driven product manager to own the full lifecycle of our product.You will identify market opportunities, develop product strategy and vision, create roadmaps,...Show moreLast updated: 1 day ago
- Promoted
Manager
BristleconeKurnool, Andhra Pradesh, India We’re Hiring : We're Hiring : Business Process Lead – Logistics & Warehousing | SAP S / 4 Transformation About Bristlecone Bristlecone, a Mahindra company, is a leading supply chain and business ana...Show moreLast updated: 20 days ago
- Promoted
Delivery Lead
RapidBrainsKurnool, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 21 days ago
- Promoted
Mobile App Release Manager T500-19891
Best Buy IndiaKurnool, Republic Of India, IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 15 days ago
- Promoted
Demand Generation Manager
ComplianceQuestKurnool, IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
- New!
Quality System Manager
SAN Automotive Industrieskurnool, India SAN Automotive is a Tier-1 certified manufacturer specializing in high-precision.Serving top Indian and global OEMs—including Mitsuba, Honda, INEL, Denso, and JCB—we bring cutting-edge engineering,...Show moreLast updated: 17 hours ago
- Promoted
- New!
Service Deliver Manager
Tata Consultancy Serviceskurnool, India Tata Consultancy Services is hiring for.WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra,.Experience in Service Del...Show moreLast updated: 17 hours ago
- Promoted
- New!
Service Manager
SV Management ConsultantsKurnool, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 22 hours ago
- Promoted
WMS Implementation Manager
Globus LogisticsKurnool, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 19 days ago
- Promoted
SAP SuccessFactors RCM Manager
Phoenix Business Consulting (Intelligent Enterprise)kurnool, India As a SAP SuccessFactors RCM (Recruitment Management) professional, you will implement and deploy SAP SuccessFactors RCM solutions to achieve defined business goals.
Lead and advice business process ...Show moreLast updated: 11 days ago
- Promoted
- New!
Technical Implementations Manager
PriceEasy AIkurnool, India Job Title : Technical Implementation Manager.MG Road, Bangalore (Work from Office – 5 Days a Week).PriceEasy is a fast-growing SaaS company helping businesses unlock the power of pricing intelligenc...Show moreLast updated: 16 hours ago
- Promoted
- New!
Demand Generation Manager
Webgilitykurnool, India Webgility is a leading ecommerce automation platform that helps multichannel sellers and brands streamline operations, manage accounting, and grow profitably.
Our mission is to simplify ecommerce fo...Show moreLast updated: 17 hours ago
- Promoted
Wms Implementation Manager
Globus LogisticsKurnool, Republic Of India, IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 15 days ago