HR Service Delivery Consultant

Job Title : SuccessFactors ESM Consultant

Location : Bangalore

Experience : 6–10 Years

Notice Period : Immediate-30 Days

Job Description :

We are seeking a skilled SAP SuccessFactors Employee Service Management (ESM) Consultant to join our team in Bangalore.

The ideal candidate will have strong functional and technical expertise in SuccessFactors ESM , with a proven ability to design, configure, and implement HR service request processes.

This role requires excellent communication, stakeholder management, and problem-solving skills, as well as hands-on experience in delivering ESM solutions that enhance employee experience and operational efficiency.

Key Responsibilities :

• Design and configure SuccessFactors ESM module to support HR service requests, case management, and knowledge management processes.
• Partner with HR and IT stakeholders to gather requirements and translate them into scalable ESM solutions.
• Implement workflows, SLAs, and escalation mechanisms to streamline HR service delivery.
• Ensure seamless integration of ESM with other SuccessFactors modules (EC, PMGM, Onboarding, etc.) and enterprise systems.
• Provide support during UAT, cutover, and post-go-live activities.
• Develop and maintain documentation, including BRDs, configuration guides, and UAT sign-offs.
• Mentor team members and provide knowledge transfer to ensure sustainable in-house capability.

Required Skills & Qualifications :

Education :

Note : Candidates who are currently working with TCS, not eligible to apply