Easyrewardz - Senior Customer Success Manager / Key Account Manager

Key Account Deliver leadership to the highest possible standards on all loyalty / CRM related activity to the account : both thought and execution leadership is sought.

• Must have deep understanding of the P&L levers in the BFSI domain.
• Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty.
• Define Business Cases & Loyalty Program Constructs for BFSI Clients
• Manage budgets and revenue targets.
• Ensure all matters related to collections are conducted in a timely manner.
• Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.
• Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients Liaison directly with the client, including when required with the senior management.
• Convey progress on the account including presenting to the client periodically on achievements and growth. Table recommendations that evangelize the program growth story.
• Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.

Experience & Skills :

Travel : Yes, 50% of the time (Visit to Client office for F2F meetings)

(ref : iimjobs.com)