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Leena AI - Director - Solution Consulting

Leena AI - Director - Solution Consulting

Leena AIGurgaon, India
30+ days ago
Job description

Job Title : Director, Solution Consulting.

Location : Gurgaon (On Site).

Experience : 8+ years in solution consultant.

About Leena AI :

  • Founded in 2018, Leena AI is a leading autonomous conversational AI-backed employee experience platform.
  • Trusted by over 10 million employees at companies like Nestl, Puma, Coca-Cola, and Abbott, Leena AI has transformed 30 million conversations and 1 billion employee interactions.
  • With global support in 100+ languages, we integrate seamlessly with 1000+ platforms, including SAP, Oracle, Workday, and Slack.
  • Leena AI is backed by a $40M investment from Greycroft and Bessemer Venture Partners.

Job Overview :

  • Leena AI is seeking a Director, Solution Consulting to lead a team of solution consultants while providing hands-on technical expertise to manage high-priority client implementations.
  • The ideal candidate will be an experienced technical leader who can seamlessly bridge the gap between client requirements and Leena AI's platform capabilities.
  • You will lead strategic initiatives, mentor your team, and work directly with key clients, ensuring top-tier delivery of complex projects.

    • Key Responsibilities :

  • Lead and Manage Team : Provide technical leadership and mentorship to a team of Solution Consultants.
  • Help upskill and guide them in their day-to-day responsibilities.
  • Client Engagement & Technical Expertise : Lead key client implementations, delivering technical insights and serving as the primary point of contact for high-priority clients during the implementation phase.
  • Solution Design & Architecture : Oversee the design and documentation of solutions, ensuring alignment with client needs while leveraging Leena AI's platform capabilities.
  • Client Workshops & Solutioning : Lead discovery sessions and solutioning workshops to define business requirements and deliver customized solutions.
  • Agile Project Management : Manage deliveries for the solution consulting team, ensuring scope, timeline, and quality targets are met.
  • Proactively manage risks and expectations with internal and external stakeholders.
  • Technical Troubleshooting : Provide hands-on troubleshooting support during integration, including API review, configuration, and log analysis.
  • Continuous Improvement : Review and enhance implementation processes, integrating lessons learned from client engagements to optimize future deliveries.
  • Stakeholder Management : Collaborate with internal cross-functional teams (Engineering, Product, QA) to ensure smooth delivery.

    • Requirements :

  • Education : Bachelor's degree in Engineering (Master's degree or PMP certification is a plus).
  • Experience : 8+ years of experience in solution consulting, technical delivery, or SaaS implementation roles.
  • Prior experience managing client-facing teams is essential.
  • Technical Expertise : Strong background in enterprise SaaS solutions.
  • Experience with APIs (REST / SOAP), databases, and basic scripting / debugging is required.
  • Experience with digital transformation in a large enterprise ecosystem.
  • Client-Facing Skills : Experience leading technical discussions and solution design with US-based enterprise clients.
  • Project Management : Proven ability to lead and manage complex, multi-stakeholder implementation / client onboarding projects.
  • Global Exposure : Experience working across time zones, especially US / Europe, with a focus on delivering high-quality solutions in dynamic, fast-paced environments.
  • Methodologies & Tools : Familiarity with Agile methodologies and tools such as JIRA, Asana, or Monday. com.
  • Experience with Enterprise systems : Exposure to enterprise systems like Workday, SuccessFactors, UKG, Servicenow, BMC, OnPrem Active Directory, etc.

    • Skills :

  • Technical leadership and team management.
  • Solution design & architecture.
  • Client communication & relationship management.
  • API & integration expertise.
  • Project management (Agile, JIRA, Asana).
  • Troubleshooting & technical problem-solving.

    • Skills : project management (agile, jira, asana),api & integration expertise,solution design & architecture,professional services automation,troubleshooting & technical problem-solving,client communication & relationship management,solution consulting,technical consulting,technical leadership and team management.

    (ref : iimjobs.com)

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