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Voylla - Assistant Manager - Customer Support

Voylla - Assistant Manager - Customer Support

VoyllaJaipur, India
4 days ago
Job description
  • Oversee the daily operations of the customer service department, ensuring timely and effective resolution of customer inquiries and concerns.
  • Lead, coach, and manage the customer support team to deliver exceptional service across all customer touchpoints (calls, emails, chat, etc.).
  • Monitor service quality and team performance through regular audits and reporting metrics.
  • Resolve escalated and complex customer issues with professionalism and a customer-first mindset.
  • Analyze customer feedback and service trends to identify opportunities for improvement.
  • Collaborate with cross-functional teams (sales, logistics, operations) to ensure seamless customer journeys.
  • Develop and implement customer service policies, standards, and procedures.
  • Provide regular training and performance evaluations to ensure high team efficiency.
  • Qualifications & Skills :

    • Degree in Business Administration, Management, or a related field.
    • Proven experience in Customer Service Management or a similar role.
    • Strong knowledge of customer satisfaction metrics, quality standards, and service improvement methodologies.
    • Excellent communication and interpersonal skills with the ability to lead and motivate a team.
    • Strong analytical and problem-solving skills to handle escalations and identify root causes.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Experience in the jewelry retail industry is a strong advantage.
    • (ref : iimjobs.com)

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    Customer Support • Jaipur, India

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