Backend Customer Support Executive

We Cyboard school seeking a highly organized and communicative individual to join our team as a School Backend Customer Support Executive / Parents Support staff. The ideal candidate will provide exceptional support to our parents, students, and staff, ensuring seamless school operations.

Key Responsibilities

• Handle parent inquiries and concerns via phone, email and in-person.
• Ability to draft mail e.g (circulars, weekly planners, welcome mails)
• Make outbound calls to parents for feedback, absenteeism, and admission renewal for the new session
• Maintain accurate records e.g (Student registration, credentials) and data using our Learning Management System (LMS) and Customer Relationship Management (CRM) software
• Provide administrative support to the school team, ensuring smooth day-to-day operations

Requirements

Qualifications

Skills : inbound & outbound calls,administrative,email drafting,lms,communication,customer support,operations,teamwork,emails drafting,customer service skills,time management skills,interpersonal skills,proficiency in crm software,proficient in microsoft excel,excellent communication skills,organizational skills,excel,parent support,proficiency in lms software,backend

Skills Required

Administrative Support, Microsoft Excel