Senior Software Engineer - AWS Connect Developer

We are seeking a highly skilled and experienced Senior Software Engineer to lead the development and implementation of cutting-edge contact center solutions leveraging AWS Connect.

The ideal candidate will bring deep technical expertise, a strong background in telecommunication systems, and the ability to deliver scalable software solutions that align with business objectives.

Responsibilities

• Design scalable architectures for contact center solutions integrating CRM, WFM systems, and AI platforms
• Implement cloud-native services including Lambda, API Gateway, DynamoDB, and Lex to build serverless applications
• Lead the development of automation frameworks using AWS Java SDK, CDK, Terraform, or CloudFormation
• Operate and maintain enterprise-level telecommunication infrastructures with emphasis on reliability and performance
• Customize and integrate AWS Connect capabilities for enterprises to enhance customer experiences and business workflows
• Collaborate with cross-functional teams to optimize DevOps practices for contact center solutions
• Create and maintain unit tests to ensure robustness and compatibility of developed applications
• Manage source code repositories using GitLab, GitHub, Bitbucket, or CodeCommit
• Develop and implement contact center solutions at scale with expertise in handling JSON, YAML, Looping, and Data Structures
• Build and optimize large-scale integrations with services like AWS Lex, Lambda, Pinpoint, and Polly
• Guide client teams with IT industry best practices and highlight thought leadership in enterprise call center solutions

Requirements

Nice to have

Skills Required

Yaml, Lex, Github, CDK, Json, Lambda, Terraform, Docker, Linux Shell Scripting, Gitlab, AWS SNS, Python, Api Gateway, Rds, Step Functions, Cloudformation, Dynamodb, Windows PowerShell, Jenkins, Cloudwatch, Bitbucket, Sqs, Kubernetes