Software Engineer

We're Hiring : AWS Connect & Cisco UCCE Engineers

Locations : Bangalore | Hyderabad | Pune

Experience : 3–8 Years 📨

Contact : Jesitha.khan@itcinfotech.com

ITC Infotech is looking for talented engineers with expertise in AWS Connect and Cisco UCCE . If you're passionate about designing scalable contact center solutions and driving digital transformation, we’d love to hear from you.

🔹 Key Responsibilities :

Architect and implement AWS Connect call flows, routing profiles, and voicemail setups

Migrate IVR logic from Cisco CVP to Amazon Lex

Rebuild reporting from Cisco CUIC using AWS-native tools (QuickSight, Athena, Success KPI)

Integrate AWS Connect with enterprise systems via Lambda and API Gateway

Develop Infrastructure-as-Code using CloudFormation or Terraform

Conduct testing, monitor performance, and troubleshoot production issues

Document solutions and support operational handover

🔹 Must-Have Skills :

Strong hands-on experience with AWS Connect and Cisco UCCE

Familiarity with IVR migration, cloud reporting, and system integration

If this sounds like your next career move, send your resume to Jesitha.khan@itcinfotech.com. Let’s build the future of cloud contact centers together!