Senior Lead Network Engineer

Job Description

NoC SME Support – RAN

Overall, 8-12 years of relevant experience in Telecom Domain

• Ready to work in 24
• 7 Work environment, manage NoC operations and incidents.
• Perform second level troubleshooting using tools and utilities to resolve network related issues.
• Heath Check and Maintenance Operations on in scope network elements and infrastructure
• Severity 1 to 4 Incident triage, support, management, restoration, recommendations
• Root Cause Analysis Support, post incident or event
• Work with Major Incident Management team for Major Incident Resolution.
• Creation and maintenance of processes and procedures for T2 tasks
• Provide Support for network configurations, expansions, installations, and updates.
• Maintain and update all network documentation, process configurations.
• Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.
• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
• Ensured efficient resolution of incidents through people, process and technology.
• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.

Qualification

Qualifications

Bachelors Degree

Range Of Year Experience-Min Year

Range Of Year Experience-Max Year

12

Skills Required

Change Management, Feature Testing