Talent.com
This job offer is not available in your country.
Product Support Engineer

Product Support Engineer

Verintbangalore, India
11 hours ago
Job description

General Description / Overview of Role

The purpose of this role is to implement the WFO product suite at contact centers, coordinating all phases of projects with the project manager. This includes site discovery and preparation, implementation and configuration, site design and user acceptance testing. The role also includes advanced project related troubleshooting and escalation of service requests via a IMS ticketing system.

Primary Roles & Responsibilities

➢ Implementation / upgrade / expansion of Contact Centre Solutions, including.

➢ Solution design review and feedback

➢ Technical Site Discovery and validation of pre-requisites, providing technical information for customer / partner techs prior to implementation phase.

➢ Implementation of software components and third-party components as defined by the project and customer needs.

➢ Integration to telephony data sources and other third-party systems including Active Directory / Cloud Identity Management.

➢ Cloud (AWS / Google Cloud) experience is a plus

➢ Site and user acceptance testing.

➢ Primarily remote but onsite if required.

➢ Primarily in office hours but out of hours if required.

Qualifications

➢ Overall, 10 years’ experience & 4 years professional service / implementation experience in a similar technical position.

➢ Mandatory - Bachelor’s degree in a technology discipline or an equivalent combination of education and experience

o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)

➢ Demonstrated experience as a software SME or technical expert in Application dependent technology

For Verint Internal Use Only

This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside

Verint for whom it was not intended.

2020 Verint Systems Inc. All Rights Reserved Worldwide.

Technical Competence

The following are desirable

➢ Windows Domains : Active Directory, DNS, Security and Group Policy

➢ Windows 10, Windows Server 2012 / 2016

➢ Application servers : WebLogic, IIS and Tomcat

➢ Knowledge of AWS / Google Cloud + Cloud Identity Management

➢ Mandatory - Demonstrated experience working with databases (SQL preferred) – Can interpret schemas, and / or author queries and stored procedures

➢ Mandatory - Understanding of networking and protocols (TCP / IP, SMTP, preferred

➢ Mandatory - Knowledge of Work Force Management (WFM) + telecom systems (CTI, PBX, VOIP) including switches and protocols preferred

➢ Mandatory - Knowledge of operating systems, desktop domains (active directory), and Windows security

➢ Familiarity with Contact Center operations and technology software and tools preferred

➢ Prior experience with the installation, support, usage, or administration of Verint software preferred

➢ Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus.

Job Specific Knowledge and Skills

➢ Experience as a system engineer (Implementation or Support).

➢ Ability to work with teams across geographies and effectively collaborate

➢ Drive engagement with a Customer 1st Approach

➢ Personal accountability to achieve expected project outcome & customer expectations

➢ Analytical with proven problem diagnosis and solving skills.

➢ Excellent interpersonal and communication skills.

➢ Handles conflict with a high level of integrity

➢ Constantly improve self-knowledge in the different products via formal & informal training sessions

Key Working Relationships (Internal & External)

➢ Verint Services Teams

➢ Verint Support and Project Managers

➢ Verint Sales Team

➢ Customers

About Verint : - /

Primary Roles & Responsibilities

➢ Implementation / upgrade / expansion of Contact Centre Solutions, including.

➢ Solution design review and feedback

➢ Technical Site Discovery and validation of pre-requisites, providing technical information for customer / partner techs prior to implementation phase.

➢ Implementation of software components and third-party components as defined by the project and customer needs.

➢ Integration to telephony data sources and other third-party systems including Active Directory / Cloud Identity Management.

➢ Cloud (AWS / Google Cloud) experience is a plus

➢ Site and user acceptance testing.

➢ Primarily remote but onsite if required.

➢ Primarily in office hours but out of hours if required.

Qualifications

➢ Overall, 10 years’ experience & 4 years professional service / implementation experience in a similar technical position.

➢ Mandatory - Bachelor’s degree in a technology discipline or an equivalent combination of education and experience

o Any of the following certifications may be a plus (PMP, MSDBA, MCSE, MCSA, Avaya or Cisco Voice Technologies)

➢ Demonstrated experience as a software SME or technical expert in Application dependent technology

For Verint Internal Use Only

This document is for Verint internal use only and may not be distributed outside of Verint or to persons inside

Verint for whom it was not intended.

2020 Verint Systems Inc. All Rights Reserved Worldwide.

Create a job alert for this search

Product Support Engineer • bangalore, India

Related jobs
  • Promoted
Product Support Engineer

Product Support Engineer

KognitosBengaluru, Karnataka, India
GenAI, and we’re looking for a passionate.If you thrive in solving complex technical problems, love working with customers, and have a knack for automation, this could be your next big move.Trouble...Show moreLast updated: 20 days ago
  • Promoted
Product Support Engineer - L2

Product Support Engineer - L2

SignzyBengaluru, Karnataka, India
Job Title : Product Support Engineer( L2 ).Signzy is an AI-powered RPA platform designed for financial services.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with ov...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Product Support Engineer

Product Support Engineer

ScaleneWorksbangalore, India
Facilitate the Maintenance team activities.Get in-sync / get daily handover from other facilitators.Run the daily stand-up (using Kanban methodology) for your respective time zone, for team members w...Show moreLast updated: 11 hours ago
  • Promoted
Analog Product Engineer

Analog Product Engineer

Texas InstrumentsBengaluru, Karnataka, India
IPP-MPP product line offers high performance, innovative and cost-effective power solutions for a broad range of customer applications in enterprise, communications and automotive which include mul...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Technical Product Support (Java, Middleware technologies & T24 product experience is must)

Technical Product Support (Java, Middleware technologies & T24 product experience is must)

Temenosbangalore, India
The Product Analysis and Customer Support (PACS) team provides expert-level support to clients using Temenos products, including those in the implementation phase as well as live customers.PACS man...Show moreLast updated: 11 hours ago
  • Promoted
Technical Support Engineer

Technical Support Engineer

Dover Indiahosur, tamil nadu, in
Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 21 days ago
  • Promoted
Technical Support Engineer

Technical Support Engineer

LogiCoyhosur, tamil nadu, in
Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 8 days ago
  • Promoted
Senior Product Support Engineer

Senior Product Support Engineer

AcqueonBengaluru, Karnataka, India
Role : Senior Product Support Engineer.Senior Product Support Engineer.Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure success...Show moreLast updated: 1 day ago
  • Promoted
Product Support Engineer with 2 to 3 yrs experience

Product Support Engineer with 2 to 3 yrs experience

expEDIumBengaluru, Karnataka, India
As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this ...Show moreLast updated: 7 days ago
  • Promoted
  • New!
Software Product Support Engineer (EMEA Hours)

Software Product Support Engineer (EMEA Hours)

Quantum Corporationbangalore, India
About our Software Product Support team : .We strive to provide a customer focused, single point of contact for Quantum software issues, providing customers real value through ownership and prompt an...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
Senior Product Support Specialist

Senior Product Support Specialist

Eurofinsbangalore, India
Senior Product Support Specialist.SUMMARY OF POSITION AND OBJECTIVES : .The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administrati...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
Senior Product support specialist

Senior Product support specialist

Eurofins GSC IT DCbagalur, India
SUMMARY OF POSITION AND OBJECTIVES : .Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team. The ideal candidate will have 5–7 year...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
Product Support Specialist I

Product Support Specialist I

Advarrabangalore, India
At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health.With a rich history rooted in ethical review services combined with innovative t...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
Senior Product support specialist

Senior Product support specialist

Eurofinsbagalur, India
SUMMARY OF POSITION AND OBJECTIVES : .Eurofins is seeking a highly skilled and experienced Senior Product Support Specialist to join our IT Product Support team. The ideal candidate will have 5–7 year...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
Product Support Engineer 2

Product Support Engineer 2

Amadeusbangalore, India
We’re looking for a Customer Support Specialist to join our Global Customer Care team, supporting Amadeus Airline customers across a range of products and solutions. You’ll be responsible for resolv...Show moreLast updated: 11 hours ago
  • Promoted
  • New!
Staff Product Support Engineer

Staff Product Support Engineer

Anthology Incbangalore, India
Product Support Engineer, Staff.Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed e...Show moreLast updated: 11 hours ago
  • Promoted
Product Support Engineer

Product Support Engineer

DeloitteBengaluru, Karnataka, India
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations ...Show moreLast updated: 21 days ago
  • Promoted
Lead Product Engineer

Lead Product Engineer

MathCoBengaluru, Karnataka, India
TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises. Founded in 2016, MathCo builds c...Show moreLast updated: 8 days ago