Client Relations Senior Administrator

About the Role :

Grade Level (for internal use) :

07

The Team : Client Relations is responsible for handling inbound queries received via email and phone calls, resolving them and or triaging to the appropriate department as and when needed. The team is the primary contact center for internal clients and the face of S&P Global for the external clients.

The Impact : This role would involve a high level of interaction with external & internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters. This role demands exceptional accountability and the attitude to ensure client satisfaction

Client Relations Senior Administrator would be responsible for :

• You would be responsible for resolving queries received via emails & phone calls from both internal and external clients.
• Your additional responsibilities will include triaging billing issues and problems related to client access to our products
• You are required to answer inbound calls and resolve / redirect them as per defined processes.
• We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation.

#LI-RS2

What's In It For You?

Our Mission :

Advancing Essential Intelligence.

Our People :

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include :

For more information on benefits by country visit : https : / / spgbenefits.com / benefit-summaries

Global Hiring and Opportunity at S&P Global :

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert :

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to : EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay-transp_%20English_formattedESQA508c.pdf

203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)