Position Title : AM L&D
Reports To : Regional HR
Location : Karnataka Region
Role Description :
Taking care of the FMS L&D Trainings in the region
Key Responsibilities :
- To conduct On Site, Off site & On the Job Trainings.
- To Prepare and coordinate for Quarterly & Monthly Training Calendar
- To drive and co-ordinate e-learning for target audience in the region
- To coordinate and update Training Calendar compliance Tracker & Training Execution Compliance tracker every month
- Implement and drive Role Certification Training Programs at sites.
- Maintain, coordinate and update all reports on Monthly Basis
- Coordination and follow up of L & D Trainings / CSTP Trainings and Managerial training programs
- Identify, develop and update the training needs for all services in the SFS / FMS / Hard FM division in consultation with Regional HR Head.
- Plan and direct all trainings in terms of content, systems and policies in consultation with Regional HR Head
- Implement overall training strategy and calendar as evolved in the region.
- Interact with clients periodically as defined for their feedback on the performance of Sodexo employees
- Research different methods of training and development strategies pertaining to different levels and groups of employees at sites and Office.
- Interact and coordinate with the personnel on-site as well as regional Operations to address all training related issues
- Work closely with the support of all Segment / SO / Transversal Managers to complete training programs successfully
- Complete and maintain training programs and projects within the approved budget and established time frame
- Analyze trends and data to ensure operationally sound training systems
- Implement and follow-up of the training process and effectiveness
- Maintain confidentiality regarding all training material developed and used
Qualifications :
To be subject matter expert in soft services (Housekeeping) Services preferably with Bachelor of Hotel ManagementShould have overall experience of 2 years to 4 years , preferably with Hotel Industry or Facility Management experienceExperience of having worked in facilities management environment for minimum 2 years will be an added advantageMaintain a well-groomed and professional appearance at all times and participate in scheduled meetings / Con callsAbility to interact effectively in a discreet and professional mannerAbility to work collaborativelyHigh customer centric perspectiveExcellent spoken and written communication skillsAbility to maintain the confidentiality and security of data and informationExcellent negotiation and presentation skillsGood comprehension skillsAbility to think out of the boxA Proactive attitudeAttitude of self-improvementSystematic & StructuredGood Computer Knowledge (MS Office, Internet, Operating System, etc.)To be subject matter expert in soft services (Housekeeping) and Food Services, preferably with Hotel Management Graduation / DiplomaExperience of having worked in facilities management environment for minimum 1 years will be an added advantageShould have overall experience of 3 years, preferably with Hotel Industry experienceWilling to travel within & out of city as per requirement .Skills Required
Training Delivery, Communication, Ms Office