Director, GBS Advisory - Global Capability Center

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

Alvarez & Marsal's GBS Advisory practice act as trusted advisors providing practical solutions to the unique problems of companies. Investors and government entities. We focus on elevating the conversation with our clients as it relates to rebalancing their workforce, modernize their operating models and realizing greater ROI from their assets, capabilities, while also leveraging the power of Centers of Excellence.

Our dedicated experts are a team of operator / consultants who provide independent analysis and end-to-end transformation services delivering tangible business value in every economic cycle. We work with clients on target operating model design, process transformation, digital enablement, and transition execution across multiple corporate functions by combining the firm's deep operational and finance expertise with technology-led solutions to accelerate business growth and efficiency. Global Capability Centers (GCCs) and Global Business Services (GBS) functions are one among several levers we utilize toward this purpose.

How You Will Contribute

As a member of the GBS Advisory team, you will work closely with Senior Directors, Managing Directors, and client leadership teams in a highly collaborative and impact-driven environment. You will contribute to strategy development, operating model assessment, process benchmarking, transition execution, and digital transformation initiatives for leading global organizations.

This is a unique opportunity to use your expertise in GBS setup, functional transformation, shared services migration, and process optimization to drive large-scale transformation programs. Additionally, you will play a key role in business development, innovative solution design, and market expansion initiatives.

Qualifications

• 12+ years of experience in consulting and transformation, specializing in GBS, GCC, and shared services setup, expansion, and optimization
• Led end-to-end GCC / GBS transformation projects, including shared services / GBS / GCC business case & strategy development, operating model design, and transition / implementation
• Expertise in Target Operating Model (TOM) design and execution, covering governance frameworks, cost structures, and service delivery models (Insourcing, Outsourcing).
• Led multi-functional transitions (Finance, HR, Procurement, IT, Legal), ensuring seamless service migration, knowledge transfer, and operational stabilization.
• Strong experience in stakeholder management, including C-suite engagement and client relationship management across global markets (Europe, US, India, Rest of Asia, etc.).
• Deep understanding of location strategy and feasibility assessments, including workforce planning, cost-benefit analysis, and investment modeling.
• Managed large teams (20+ members), driving capability development and transformation projects across multiple industries.
• Proven track record in business development, including RFI / RFP responses, solutioning, and contract negotiations for GBS / GCC deals.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Inclusive Diversity

A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Equal Opportunity Employer

It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Skills Required

Contract Negotiations, Solutioning, Process Optimization, Business Development, Stakeholder Management