Customer Success Manager - Pune

Customer Strategy & Engagement

• Act as a trusted advisor and strategic partner for enterprise accounts.
• Own account strategy—aligning customer goals with KPOINT's video intelligence solutions.
• Build executive relationships, run governance reviews, and drive long-term value creation. Solutioning & Business Impact
• Map customer problems to scalable use cases, ensuring clear business outcomes.
• Partner with Product and Engineering to design solutions that deliver impact.
• Drive innovation in accounts by proactively identifying new opportunities. Growth & Analytics
• Use data and insights to uncover adoption gaps, growth levers, and ROI opportunities.
• Influence renewals and expansions through measurable success metrics.
• Collaborate with Sales to drive cross-sell and upsell strategies. Renewals & Risk Management
• Proactively manage account health and mitigate risks.
• Ensure seamless renewals by demonstrating tangible business value.
• Handle escalations with a focus on customer trust and retention. Cross-Functional Leadership
• Champion the voice of the customer within KPOINT.
• Work closely with internal teams to influence product strategy and roadmap.
• Create and share best practices, playbooks, and executive reports.

Requirements

Skills Required

Sso, Apis