Customer Support Representative

About Alyke

Alyke is a fast-growing product-based startup redefining how people make friends. Our social media platform is designed to make it simple, fun, and meaningful to connect and build real, lasting friendships. We're building a passionate team to create a product that touches millions of lives.

Role Overview

We are seeking a Customer Support Representative to be the friendly voice and helping hand for our users. You will be responsible for addressing user inquiries, resolving issues, and ensuring a seamless experience with our platform. Your role will be critical in maintaining user trust, driving satisfaction, and gathering feedback to improve the product.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Troubleshoot and resolve product-related issues with empathy and efficiency.
• Escalate complex cases to the appropriate teams while ensuring prompt follow-up.
• Maintain accurate records of interactions in our support system.
• Provide feedback to the product and development teams on recurring issues and user pain points.
• Educate users on product features, updates, and best practices.
• Contribute to knowledge base articles, FAQs, and support resources.

Requirements

Preferred Skills

Why Join Alyke

Skills Required

CRM Tools, zendesk, intercom, ticketing systems