Customer Service Representative

Job post summary

Date posted : November 13, 2025

Pay : ₹18,000.00 - ₹22,000.00 per month

Job description :

Job Title : Guest Service Associate (GSA)—Chembur Location

Department : Food & Beverage Service

Location : Mumbai China Bistro and India Bistro Chembur

Company : Foodlink F&B Holdings India Ltd.

Job Summary :

The Guest Service Associate is responsible for providing exceptional customer service and ensuring guests enjoy a pleasant dining experience. The role includes greeting guests, taking orders, serving food and beverages, and maintaining cleanliness and service standards in the restaurant.

Key Responsibilities :

• Greet guests warmly and assist them with seating arrangements.
• Present the menu and make recommendations based on guest preferences.
• Take accurate food and beverage orders and serve them promptly.
• Ensure table setup, cleanliness, and readiness before and after each service.
• Maintain complete knowledge of menu items, ingredients, and daily specials.
• Coordinate with kitchen and bar staff to ensure smooth and timely service.
• Handle guest queries, feedback, and complaints politely and professionally.
• Follow restaurant service standards, hygiene, and safety protocols.
• Support the team in achieving customer satisfaction and service quality goals.
• Assist in billing, clearing tables, and resetting for new guests.

Qualifications and Experience :

Key Skills :

Guest Handling & Service

Communication & Interpersonal Skills

Order Taking & Coordination

Attention to Detail

Teamwork & Multitasking

Positive Attitude & Presentation

Job Type : Full-time

Benefits :

Work Location : In person