Team Leader

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

To handle the instructions received for processing the transactions relate to Lending Operations of Europe market.

Key Responsibilities

Processes

To Solve Issues relating to Customer Service and Operational Issues

To meet and surpass agreed SLA measures.

Accurate check and release of new loan draw down, rollover of loans and other loan maintenance activities

Accurate check and release of fee transactions

Accurate checking of diary system so that all actions are correctly done on due date.

Ensure timely reply / holding replies to Queries / Emails raised by business units across the group

Accurate checking and timely submission of Group / Regulatory returns (if any)

Ensure that entries to Customer Accounts and General Ledger Accounts are prepared, checked and posted correctly.

Ensure that all first pass errors are captured without bias and submitted to the Unit Manager for KPI, 2 working days after the month end.

Ensure all complaints / second pass errors on their team / themselves are logged in and submitted to the Unit Manager for KPI, 2 working days after the month end.

Ensure that Productivity / Accuracy / timeliness MIS is updated periodically

Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals

Actively participate and encourage participation of team members in out serve / ideal projects and initiatives.

Ensure proper training is given to team members whenever required.

Ensure zero tolerance areas like Nostro and Suspense reconciliations are done and to date.

Support action points / accepted suggestions of Audit teams (QA, CORAM, GIA etc.) are implemented in the work place within the accepted timelines.

Ensure mails are responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.

Participate in team meetings and ensure implementation of agreed action points.

Attend nominated classroom trainings and complete e-learnings on time.

Support implementation of key projects.

Diarize transactions which needs manual control and ensure action on or before due date.

Update productivity and error data correctly.

Gain knowledge in system and process and keep up to date.

Ensure timely archival of records with service provider and proper maintenance of inventory of archived records.

People & Talent

Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Ensure identified back up staff is trained

Risk Management

Support CST RP by providing necessary samples / clarifications.

To escalate unit's OR issues and losses to Manager

Governance

Ensure timely escalation to Senior Management of any exception noticed related to work and environment.

To always strive to have a positive VOC

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Ensure strict compliance to Group Code of Conduct at all times.

Compliance with all relevant Group Policies related to Wholesale Banking

Compliance with all relevant Group Money Laundering Prevention Policy

Compliance with Group Operational Risk procedures

Key stakeholders

Peers, Subordinates and Managers in GLS.

Peers in other units in GBS India

Peers in other Business Functions / Supporting Units like CRC, CLM Ops, LDU, SDU, Trade Ops.

Peers in country like Client Managers, Relationship Managers, Business Functions, Loans & Agency, Syndications, Products.

Other Responsibilities

To actively participate in BCP / DR and any other UAT.

Actively participate in Out serve / Ideal Projects and Initiatives

Participation in engagement and CSR activities

Embed Here for good and Group's brand and values in GLS

To prepare / provide inputs for all MIS submission.

Qualifications

Analysis skills :

able to analyse data, advance working knowledge of MS Office Suite and communicate clearly and concisely.

Banking operations experience and service-oriented attitude.

Good knowledge in corporate lending operations

Good communication in English (articulation and writing).

Skills and Experience

Product Knowledge

Process Knowledge

TP System knowledge

Operational Risk Knowledge

Client Centric

Stakeholder Management

Precision / Accuracy

Communication

Change Management

Data Analytics

Strategy Formulation & Implementation

People Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.