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Team Lead

Fidelity National Financial (FNF)India

6 hours ago

Job description

Key Responsibilities :

Organize regular team meetings to review and assess progress and provide updates as required
Conduct skip level meetings to gauge team morale and bridge gaps as required
Handle grievances raised within the team
Leave and workflow management for the team & to manage Performance of the team
Provide periodic performance feedback in one-on-one meetings
Conduct Performance Appraisals
Regularly interact with Stake holders to build a good working relationship that fosters smooth operations
Liaise with Stake holders and team members for clarification in terms of process work and transitions
Explore potential scope of business enhancement and create subsequent leads
Monitor queue, Review, and verify reports created by AL / L
Responsible for ensuring Service Level Agreements (SLAs) for the team are met
Role to be considered as Individual contributor or People Manager basis business requirements

JOB SKILLS :

Excellent written and verbal communication skills Skilled in customer service, problem solving Ability to effectively meet customer needs and taking responsibility for customer satisfaction

should be from Tax calling and accounting background

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Team Lead • India