Procurement Risk Specialist, Global Corporate Procurement - Source to Pay Operations, Risk, & Govern

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain, and United Kingdom and maintain dozens of fulfillment centers around the world, which encompass more than 26 million square feet.

The successful candidate will be comfortable must have strong Customer Management, Analytical and Communication skills, and have a passion for using data to identify failure toot causes and drive business decisions.

Amazon is looking for a dynamic, self-starting Procurement Risk Specialist to develop the internal and external customer-facing support strategy and operational support processes. The individual selected for this role will :

• Possess a Procurement Operations background with demonstrated experience executing medium-to-large programs, preferably in the customer experience and process transformation space.
• Demonstrate highly-developed analytical skills including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data.
• Identify Customer Experience improvement opportunities and work end to end till fix.
• Deep dives and completes root cause analysis of CX outliers and trends and drives resolution of issues to closure.
• Able to balance dive deep and insights generation skills to drive structural fix.
• Able to influence stakeholders without authority to drive changes programmatically.
• Report CX project metrics, status updates and track own goals.
• Drives voice of the customer mechanisms to surface and address customer pain points on a continuous basis

Major Responsibilities :

Drive effective teamwork, communication, collaboration and commitment across both Global and India teams

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.]]>