Key Responsibilities :Responsible for supporting EPRM (External Partner Risk Management) program and adherence to regulatory standardsFacilitate Novartis ongoing compliance with External-Party Management requirements outlined in Novartis policies and standardsExecute common, standardized External-party risk management processes managed centrally by the EPRM including :Gathering of documentation and third-party artifactsResearching third-party information and inputting data into relevant repositories like EPRM database and other relevant toolsSending third party questionnaire (TPQ) to external partners, liaising with the third party to complete it, and analyzing itProcess returned questionnaires and to engage with supplier in case of questions or issuesValidate the completeness of questionnaire responses and whether any required additional documentation has been submitted by the External PartyValidate the questionnaire responses against the submitted additional documentationAnalyze and perform first pass review of questionnaires and additional documents for automatic no-go criteria and risk indicatorsCoordinating with Risk experts to record documents, and manage risk assessment timelines and effective remediation of identified issuesSupport defined process in all process areas within EPRM scope and track remediation actions till successful closureSupport monthly and adhoc business reporting needs related to EPRM and assess opportunities to improve risk management processExecute vendor screening and summarize the output for the risk teamSupport management reporting activities as required and collaborate with internal and external stakeholders effectivelySupport risk identification and mitigation actions in collaboration with local risk expertsIdentify and communicate third-party risks to business owners and other stakeholders involved and escalate issues or risks internally as appropriateDrive and participate in training sessions in collaboration with country stakeholders, global EPRM Operations and risk management teams.Participate in country conference calls and risk reviews where requiredCoordinate and process EPRM assessments, along with on-boarding workflows for External Parties requiring assessmentIdentify automation opportunities and promote a continuous improvement culture to improve the processBecome Subject Matter expert for the process and guide peers and juniors towards process excellenceEnsure solutions and project results are properly designed, documented, and implemented with little supervision, and in accordance with the agreed project methodology and process / solution design approach.Develop comprehensive reporting mechanisms (ideally leveraging tools such as PowerBI, other internal tools) to provide accurate and timely updates to Leaders and other stakeholders.Ensure the data and documentation quality meeting required compliance standards and manage comprehensive storage of records, documentation, and evidence in SharePoint, MS Teams, etc.Prepare presentations and reports that effectively communicate project status, risks, and opportunities for decision-making.Continuously track, maintain and communicate the changes and document the standard operating manuals and other relevant documents / files in alignment with Leaders and stakeholders groupSkills Desired
Internal And External Customer Needs Analysis & Satisfaction Studies, Negotiating, Root Cause Analysis And Problem-Solving, Vendor Management
Skills Required
Vendor Manager, Root Cause Analysis, Negotiation Skills