DESKTOP SUPPORT ENGINEER L2

DESIGNATION :  DESKTOP SUPPORT ENGINEER L2

DESCRIPTION :

The IT Support Engineer will be responsible for providing technical assistance to bank employees, ensuring smooth operations of banking applications, resolving hardware / software issues, and assisting with IT security implementations. The role requires expertise in troubleshooting banking applications, coordinating with different IT teams, and supporting end-users both remotely and onsite.

Key Responsibilities :

• Application & Software Support :
• Install, troubleshoot, and support T24 (Temenos) application.
• Troubleshoot core banking web application issues.
• Install and support ICCS applications for FAB major users.
• Coordinate with the Application and IMAG teams for access and password-related issues.
• Migrate and configure Outlook emails for users.
• IT Security & Compliance :
• Install and configure Pulse Secure VPN for WFH employees.
• Implement BitLocker encryption on bank laptops.
• Assign and implement Vasco tokens for user authentication.
• Install and update DLP (Data Loss Prevention) software on desktops and laptops.
• Technical Support & Troubleshooting :
• Provide remote and onsite support for 10 FAB branches in Abu Dhabi and 2 back-office locations.
• Troubleshoot printers, Qmatic servers, and display issues in FAB branches.
• Handle technical issues through HP Service Manager and RPA tools.
• Assist in the Windows 10 migration project for bank laptops and desktops.

KRA :

Performance Indicators

DEPARTMENT :  GLOBAL CSD

Experience :  4-6

QUALIFICATION :  B TECH,B E in Electronics & Communication

SKILL :  Azure, Compliance, Hardware and Networking, Hardware Asset Management, Wintel, Soft Skill, ITIL, AD and O365,Communication,Windows Server ,Data Center

EMPLOYMENT TYPE :  Probation

LOCATION :  Bangalore

Skills Required

Troubleshoot, Sla