Solution Support Engineer

Job Opportunity : L2 Support Engineer (Multiple Positions)

Location : Bangalore-Remote

Start Date : ASAP (within 3-4 weeks)

Type : 24x7 L2 Support

Salary : Open to discuss

We are hiring L2 Support Engineers to join our dynamic IT team. We have openings for :

Junior Engineers : 2–3 years of experience

Lead Engineer : 5+ years of experience

Key Skills & Requirements :

• Hands-on experience with TeMIP, UCA, UOC
• Experience in 24 / 7 IT system production support
• Minimum 3 years as L2 support engineer
• Strong understanding of ITIL processes
• 2–5 years of experience in solution support
• Experience working in a Linux environment
• Proficient in shell scripting
• Good experience with HPE vTeMIP / UOC / UCA products to troubleshoot issues
• Able to perform application monitoring, create health check reports, and log issues in the ticketing system
• Strong written and verbal business communication skills
• Ability to communicate effectively with customers and L2 support teams and track ticket closure
• Willingness to ramp up on products used in the solution

Mandatory : Availability to work in 24 / 7 shifts

If you are passionate about IT support and ready to take ownership in a high-impact environment, we’d love to hear from you.

Apply Now to be part of our team!