Analyst – Trust & Safety & Mystery Shopping Pharma (Visa / Mastercard / Amex / Discover Programs)

The Analyst will support pharma-focused mystery shopping assignments to ensure compliance with prescription verification, OTC handling, healthcare privacy laws, and payment card brand requirements (Visa VIRP, MasterCard BRAM, Amex / Discover HBR). This is an entry- to mid-level role requiring 1–3 years of experience or internship exposure in healthcare compliance, risk management, or related fields.

Key Responsibilities

• Assist Senior Consultants in conducting pharma-focused secret shopping assignments.
• Simulate real-world transactions including prescription verification, OTC purchases, and pharmacist consultation.
• Document findings with evidence such as screenshots, notes, and test transactions.
• Support compliance reporting and risk analysis.
• Ensure data handling aligns with HIPAA and GDPR privacy requirements.
• Maintain accuracy and integrity in documenting pharmacy compliance findings.

Qualifications

Success Metrics