Client Servicing Manager (Event Management Industry)

Job Description

Role Description

This is a full-time, on-site role located in Mumbai for a Client Servicing Manager / Sr.

Manager. The Client Servicing Manager / Sr. Manager will be responsible for managing

client relationships, ensuring customer satisfaction, and maintaining communication with

clients. The Client Servicing Executive / Manager will also be responsible for providing

customer service and support, resolving client issues, and maintaining client retention.

YOU WILL BE RESPONSIBLE FOR (NOT LIMITED TO…)

Ø Participate actively in new client pitching and event service requirements.

Ø Knowledge and experience in conducting a wide range of events such as product

launches, conferences, conclaves, R&R, annual days, family days, and exhibitions, among

others.

Ø Handle client meetings, take briefings, and present the agency and recommendations on

such projects.

Ø Explaining the briefing and client requirements to the Design Team, Operations Team as

well as supporting in business by making event ideation and flow presentation.

Ø Pre-event, on-event, and post-event coordination with internal departments such as the

Business Development team, Creative team, and Operations team, MICE team (if required)

for optimum alternatives and costing.

Ø Ensure exceptional and timely delivery for clients, as well as event / activity management

from start to finish with the production team.

Ø Being on-site during events to ensure the smooth flow of the event and creating

deliverables and reports after the event.

Ø Most essential, clients must be retained for future projects.

Ø Should have excellent communication and interpersonal abilities and be process-oriented

and organized.

REQUIREMENTS

Ø Experience of 7 years and above in Client Servicing - Meetings, Events, Exhibitions

Ø Good knowledge and experience in planning & managing Meetings, Events or Weddings

Ø Critical thinker and problem-solving skills

Ø Team player and good learner

Ø Good presentation skills

Ø Good time-management skills

Ø Great interpersonal and communication skills