Functional Consultant

Experience Range : 4 to 7years

Position Description :

• Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.
• Responsible to handle day to day issues and concerns of critical customers and act as a POC / SME for those accounts
• Take accountability of any major / minor deployments for the customer accounts and do thorough impact analysis.
• Be aware of all the business processes and configurations for their customer accounts.
• Experience on working with JIRA / Salesforce ticketing tools.
• Lead weekly / biweekly customer calls for their accounts.
• Logical / effective Problem-solving approach.
• Able to resolve the issues within the SLA.
• Approachable for QAs for any critical issue for guidance.
• Actively participate in customer Go-Lives and be available for Hyper care support.

Position Requirements :

Additional Job Description