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Senior IT Technologist (Senior IT Operations Analyst)

Senior IT Technologist (Senior IT Operations Analyst)

ConfidentialPune, India
6 days ago
Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation, join our new Minimed India Hub as Senior IT Operation Analyst. Medtronic is hiring a Senior IT Operations Analyst. As a Senior IT Operations Analyst, you will be a proactive problem solver with a strong background in monitoring, maintaining, and supporting IT infrastructure, systems and services. In this role, you will be responsible for gaining a deep understanding of how our IT systems operate, providing expert-level support, troubleshooting issues, optimizing performance, and collaborating with various IT teams to ensure the seamless operation of our services. You will have a keen attention to detail, excel at solving complex problems, and show initiative in finding solutions. This candidate must be proficient in documenting procedures and possess a solid understanding of our technical environment and business needs to effectively support end-users and drive operational success.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned :

  • Monitor servers, networks, databases, and applications to ensure optimal performance and uptime.
  • Address system alerts, investigate root causes, and resolve or escalate issues as needed.
  • Record, track, and document incidents and resolutions, and conduct root cause analysis to prevent recurrence.
  • Implement routine updates, patches, and system changes to maintain security and functionality.
  • Assist in configuration management tasks, ensuring accurate documentation of system configurations and changes.
  • Create regular reports on system performance, downtime, and key operational metrics for management.
  • Work closely with network, infrastructure, and security teams to ensure cohesive IT operations and quick issue resolution.
  • Assist in deploying new technologies, system rollouts, and migrations, ensuring minimal disruption to operations.
  • Develop and update comprehensive documentation for standard operating procedures, system configurations, and incident handling.
  • Liaise with external vendors for system support, ensuring SLA compliance and quick resolution of hardware / software issues.
  • Serve as the technical point of contact between IT and business teams, explaining issues and resolutions in user-friendly terms.
  • Identify and recommend optimizations to enhance system efficiency and prevent future issues.

Required Knowledge and Experience :

  • IT infrastructure fundamentals, including networking, server administration, virtualization, and databases.
  • Familiarity with system monitoring tools (e.g., Nagios, SolarWinds, Splunk) and ITSM platforms (e.g., ServiceNow, Jira, Confluence).
  • Strong understanding of incident, problem, and change management processes (ITIL framework knowledge preferred).
  • Knowledge of operating systems such as Linux, Windows, and cloud platforms (AWS, Azure, GCP).
  • Proven ability to diagnose and troubleshoot complex technical issues in a multi-tiered environment, including issues related to SAP and Salesforce.
  • Basic understanding of cybersecurity protocols and practices (e.g., firewalls, IDS / IPS, vulnerability management).
  • Strong analytical and troubleshooting skills to quickly resolve IT system issues.
  • Excellent verbal and written communication skills to translate technical language into business terms.
  • Effective time management skills, with the ability to prioritize tasks
  • Detail-oriented approach to monitoring systems and documenting processes.
  • Collaborative team player, with the ability to work closely with cross-functional IT teams.
  • Ability to quickly adapt to new tools, technologies, and environments.
  • Independent and self-motivated, able to proactively identify issues and solutions.
  • Commitment to continuous improvement of systems and processes.

    • Must Have Qualifications :

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 7+ years of experience in IT Operations, Infrastructure Support, or System Administration.
  • Hands-on experience with system monitoring tools and ITSM platforms.
  • Solid understanding of networking, server administration, and operating systems (Windows / Linux).

    • Physical Job Requirements

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

    Benefits & Compensation

    Medtronic offers a competitive Salary and flexible Benefits Package

    A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

    This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

    About Medtronic

    We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

    Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

    We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

    Learn more about our business, mission, and our commitment to diversity here

    Skills Required

    Salesforce, Server Administration, Sap, Databases, Change Management, Networking, Troubleshooting Skills, Virtualization

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