Analyst Consumer Support

Company Profile

Lennox (NYSE : LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

Communication Skills :

• Fluent English Proficiency : As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone.
• Excellent Verbal and Written Communication : Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues.
• Active Listening : Good listening skills are important to understand the customer's concerns and guide them appropriately through non-technical solutions.
• Cultural Sensitivity : Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions.

Customer Service Skills :

Product and Company Knowledge :

Technical Skills (Non-Technical) :

Time Management and Organization :

Soft Skills :

Experience

Shift Assignment :

Qualifications

Skills Required

Conflict Resolution, Basic Computer Skills, Multitasking