Customer Support Analyst

Dear Candidates,

We have openings for Inbound voice process in chennai location

Relocation candidates also acceptable.

Hindi is mandatory

Job description

• Answer inbound calls and assist customers with their Queries / Request / Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
• Skills Required :
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

Education

PGP, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Business Administration (B.B.A), PGDM, Doctor of Business Administration (DBA), Master of Public Administration (MPA), Master OF Business Administration (M.B.A), Master of Library & Information Science (MLIS)

Skills Required

Hindi, Voice