Job Summary : As a ServiceNow Architect, you will be responsible for designing and implementing ServiceNow solutions that meet the business needs of our organization. You will collaborate with cross-functional teams to drive best practices and ensure that the ServiceNow platform aligns with our strategic objectives.
Key Responsibilities :
- Solution Design : Architect and design scalable and efficient ServiceNow solutions that address business requirements and enhance user experience.
- Implementation : Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, and custom applications.
- Integration : Design and manage integrations with third-party applications and internal systems using REST, SOAP, and other integration technologies.
- Best Practices : Develop and maintain best practices for ServiceNow development, including coding standards, version control, and testing procedures.
- Performance Optimization : Monitor and optimize ServiceNow performance, identifying areas for improvement and implementing enhancements.
- Documentation : Create and maintain architectural documentation, including design diagrams, workflows, and technical specifications.
- Mentorship : Provide guidance and mentorship to junior developers and administrators on ServiceNow best practices and development techniques.
- Stay Current : Keep up-to-date with the latest ServiceNow features and updates, and evaluate their potential impact on our environment.
Qualifications :
BE / B.Tech Computer Science, Information Technology, or a related field.Proven experience as a ServiceNow Architect or similar role, with a strong portfolio of successful implementations.In-depth knowledge of ServiceNow platform capabilities, architecture, best practices and experience with Integrations (REST / SOAP) & APIs.Strong understanding of ITIL processes and frameworks.Proficiency in ServiceNow scripting (JavaScript, GlideScript), and knowledge of web technologies (HTML, CSS, AJAX).Strong communication and interpersonal skills.Preferred Qualifications :
ServiceNow Certified Application DeveloperCertified Implementation Specialist.Experience in Agile / Scrum methodologies.Skills Required
Itsm, Rest