Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI / ML integration.
Design and implement AI-powered workflows , including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.
Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.
Define and document ServiceNow architecture standards , patterns, and best practices aligned with enterprise IT strategies.
Provide technical leadership and mentoring to ServiceNow developers and platform engineers.
Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).
Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.
Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.
Stay updated on ServiceNow and AI / ML roadmap developments , and recommend new features, plugins, or capabilities that align with business goals.
Required Skills and Qualifications :
Overall 15+ years of experience of IT consulting
10+ years of experience in ServiceNow platform architecture, design, and development.
3+ years of experience working with AI / ML technologies , including predictive analytics, natural language processing (NLP), chatbots, and / or GenAI tools.
Strong expertise in ServiceNow platform modules : ITSM, ITOM, CMDB, HRSD, CSM, or others.
Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics , and AI Search.
Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow.
Proficient in JavaScript, REST / SOAP APIs, and ServiceNow scripting (client / server side).
Experience with cloud architecture and DevOps practices (CI / CD, automated testing).
Excellent communication, leadership, and stakeholder management skills.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module.
Bachelor's or Master’s degree in Computer Science, Information Systems, or related field.
Preferred Qualifications :
ServiceNow Certified Technical Architect (CTA) or Master Architect designation.
AI / ML certifications from major cloud providers (e.g., AWS Machine Learning , Azure AI Engineer Associate , etc.).
Experience with GenAI frameworks , LLMs , or ServiceNow’s Now Assist and AI Studio.
Knowledge of ITIL frameworks and experience implementing ITIL-compliant processes.
Create a job alert for this search
Servicenow Architect • pune, maharashtra, in
Related jobs
Promoted
ServiceNow Developer
Brillio Tech Inc.pune, maharashtra, in
We are hiring for ServiceNow Developer Role.Developing and handling ITSM products and other core modules of the platform like Secops or Now Assist and Service Portal.
Work as L3 and perform developm...Show moreLast updated: 24 days ago
Promoted
ServiceNow developer
Tata Consultancy ServicesPune, Maharashtra, India
Job Role : ServiceNow Developer -ITSM / Integration (REST, SOAP, JavaScripts).Job Location : Pune / PAN India.Required Skill : ITSM , Integration, ServiceNow.
Experience as a ServiceNow ITSM Developer an...Show moreLast updated: 21 days ago
Promoted
Senior ServiceNow Developer
Enterprise Minds, IncPune, IN
We're Hiring! | Senior ServiceNow Developer / Architect 🚨.We’re looking for an experienced Senior ServiceNow Developer / Architect 🚨to join our growing team.
Role : Senior ServiceNow Developer / Architec...Show moreLast updated: 30+ days ago
Promoted
ServiceNow Specialist
Peoplefypune, maharashtra, in
I am on lookout for ServiceNow Specialist for leading Product based MNC based in Kharadi, Pune.Please refer below JD and share resume on pallavi.
Overall 5+ years of experience in ServiceNow admin a...Show moreLast updated: 22 days ago
Promoted
ServiceNow Architect
Convene, Inc.pune, India
Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India.
We have successful, referenceable customers, competitive benefits, and hi...Show moreLast updated: 1 day ago
Promoted
New!
Servicenow Architect
People Prime Worldwidepune, India
Our client is a global technology company headquartered in Santa Clara, California.OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines.We ...Show moreLast updated: 5 hours ago
Promoted
ServiceNow Developer
INRYpune, maharashtra, in
In the Age of AI, Cprime reshapes operating models and rewires workflows to deliver enterprise transformation.For over two decades, we've transformed how Fortune 500 companies operate, aligning and...Show moreLast updated: 30+ days ago
Promoted
Service Now Developer Architect
Orbia PunePune, Maharashtra, India
MAIN PURPOSE The ServiceNow Platform Development Architect is responsible for the end-to-end technical governance and architecture of the ServiceNow platform.
This role ensures that all develop...Show moreLast updated: 3 days ago
Promoted
Servicenow
CalsoftPune, Maharashtra, India
JD for ServiceNow Professionals.Dev : 4-6 Yrs | Lead : 6-8 Yrs | Architect : 10+Yrs.We are seeking a highly skilled Lead ServiceNow Developer with extensive experience in plugin integrations to join ...Show moreLast updated: 2 days ago
Promoted
ServiceNow Architect
CliqHRPune
We are looking for an experienced ServiceNow Architect to design and lead scalable ServiceNow solutions that drive digital transformation.
You will work closely with stakeholders and enterprise arch...Show moreLast updated: 30+ days ago
Promoted
ServiceNow Architect
Solugenix India PVT LTDPune, IN
Mandatory Skills & Responsibilities : .ServiceNow Implementation Projects.Passionate about technologies and ServiceNow in particular.
Mandatory recent experience in CSM (Customer Service Management) i...Show moreLast updated: 3 days ago
Promoted
Lead ServiceNow Developer / Architect
Solugenixpune, maharashtra, in
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises.
With extensive expertise in highly regulated and c...Show moreLast updated: 30+ days ago
Promoted
ServiceNow Technical Lead
MyridiusPune, Maharashtra, India
Job Description We’re hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM).
If you’re passionate about designin...Show moreLast updated: 30+ days ago
Promoted
New!
ServiceNow Architect
Brilliopune, India
ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI / ML integration.AIOps, and machine learning solutions within the ServiceNow ecosystem.Collaborate with cro...Show moreLast updated: 17 hours ago
Promoted
ServiceNow Architect
ConfidentialChennai, Pune, Bengaluru / Bangalore
Job Summary : As a ServiceNow Architect, you will be responsible for designing and implementing ServiceNow solutions that meet the business needs of our organization.
You will collaborate with cross-...Show moreLast updated: 1 day ago
Promoted
ServiceNow Architect
Enterprise Minds, IncPune, IN
The ideal candidate will have a proven track record of leading architecture, design, and delivery of ServiceNow solutions in large, complex environments.
Lead the architecture, design, and implement...Show moreLast updated: 30+ days ago
Promoted
ServiceNow Lead / Architect
Mumba Technologies, Inc.Pune, IN
Must have 10 years of experience in modules ServiceNow experience with Human Resource Service Delivery (HRSD), Configuration Management Database (CMD),CSM and IT Service Management (ITSM).Must have...Show moreLast updated: 16 days ago
Promoted
ServiceNow Architect
LTIMindtreepune, maharashtra, in
LTIMindtree are Hiring Senior ServiceNow Architects.Location - Mumbai, Pune, Chennai, Bangalore, Kolkata, Hyderabad, Coimbatore, Indore, Noida.
ServiceNow Solution Architect orchestrates platform so...Show moreLast updated: 3 days ago