Presales engineer

Join Our Team as an IT Pre-Sales Engineer at Helo.ai by Viva Connect

Location : Mumbai, India

Type : Full-Time

About Helo.ai :

At Helo.ai by Viva Connect, we’re transforming how businesses communicate with their customers. From SMS, Whats App, RCS, Voice, to Contact Centre Solutions, we enable brands to build impactful connections. With 24+ years of industry expertise, handling 30+ billion engagements annually, and partnerships with Meta, Google, and leading telecom operators, we’re not just another company—we’re trailblazers in business communication. If you’re looking to kickstart your IT Pre-Sales journey with an organization that’s all about growth, innovation, and meaningful impact, your search ends here!

About the Role :

As an IT Pre-Sales Engineer, you’ll be the bridge between our innovative solutions and client needs. You’ll : ✨ Collaborate with the sales team to design tailored solutions ✨ Present these solutions clearly and impactfully ✨ Most importantly — you’ll be giving demos to clients , helping them experience the real value of our products.

Your Day-to-Day Responsibilities

Engage with clients to understand business challenges & requirements.

Conduct engaging demos to showcase how our solutions solve client problems.

Partner with sales to design customized solutions.

Craft impactful presentations & proposals.

Support sales with technical insights, Po C coordination, and training.

Respond to RFPs / RFIs with clarity and precision.

Gather client feedback and share it with the product team.

Stay updated on industry trends & competitors.

Assist clients during onboarding & integration.

Identify use cases to highlight solution benefits.

Knowledge & Skill-set Required

Education : B. E. in IT, Computer Engineering, or related field.

Experience : 2–4 years in IT Pre-Sales or similar client-facing roles.

⚙️ Tech Skills : Strong understanding of IT products, CPaa S solutions, and integrations.

Presentation Skills : Great communicator with strong demo & PPT skills.

Problem-Solving : Analytical thinker who can craft tailored solutions.

Collaboration : Team player with cross-functional working abilities.

Why Helo.ai?

Growth Playground : Be part of India’s $2 B CPaa S market and a booming global industry.

Big Impact : Work with 250+ iconic brands like HDFC