Human Resources Associate

Summary

The Human Resources Associate is a member of the HR Shared Services call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to : HR policy, time and labor, benefits and performance management.

Responsibilities

• Resolves questions received via various channel support streams including but not limited to phone, email and helpdesk tickets; logs all calls and chats requiring further research, follow-up, and / or action.
• Provides superior customer service to all employees by promptly responding to employee and vendor inquiries within Service Level Agreement (SLA) guidelines.
• Processes and maintains routine HR transactions in HR information systems and databases, collecting required back-up documentation as needed; retains documents in document retention systems.
• Performs administrative tasks, including processing life-cycle transactions such as unemployment claims, HR Forms, Verification of Employment, offboarding letters, etc.
• Perform quality assurance reviews on electronic and manual transactions.
• Escalates more complex inquiries and issues to the HR Shared Services Supervisor or the appropriate Center of Excellent (COE) team or team member.

Qualifications :

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