Application Support Engineer

Company Description

Digirestro.ai leverages technology to provide advanced, seamless software solutions tailored for restaurants and cafés. Designed by experts who understand the industry, Digirestro addresses practical challenges faced by hospitality operators daily. With a modern, user-friendly interface and state-of-the-art technology, the platform integrates tools such as SMS marketing, CRM, and aggregator connectivity into a single hub. Our end-to-end solutions simplify operations, save time, and improve efficiency. At Digirestro, our mission is to empower hospitality businesses to deliver exceptional customer experiences.

Role Description

This is a full-time, on-site role located in Pune for an Application Support Engineer. The selected candidate will provide technical support for software applications, analyze and resolve system-related issues, and ensure smooth operation for end-users. Responsibilities include troubleshooting technical difficulties, maintaining system performance, and effectively communicating with clients to address and resolve their concerns.

Qualifications

Proficiency in Application Support and Technical Support processes

Strong Troubleshooting and Analytical Skills

Excellent Communication and interpersonal skills to interact with clients and teams

Ability to work under pressure and solve problems efficiently

Knowledge of software applications and operating systems is a plus

Bachelor's degree in Computer Science, Information Technology, or related field preferred