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Application Support Engineer - Incident Management

Application Support Engineer - Incident Management

Tek AnalytixPune
4 days ago
Job description

Description :

  • Participate in eyes on glass monitoring and play a key part in alert response and Incident Management processes.
  • Provide technical support for complex, cloud-hosted applications.
  • Troubleshoot and resolve high-severity, complex issues across multiple systems.
  • Perform routine application maintenance, patching, and upgrades.
  • Monitor daily data processing activities and troubleshoot operational failures.
  • Build and enhance proactive monitoring and alerting tools.
  • Contribute to automation initiatives using Ansible, Python, or Perl scripting.
  • Assist in setting up and securing new application instances and environments.
  • Participate in change management processes : creating deployment / rollback plans and executing patches or fixes.
  • Create and maintain a comprehensive knowledge base of technical solutions and resolutions.
  • Develop and maintain deployment scripts for various environments (UAT vs.

PROD).

  • Tune application and web server configurations for performance optimization.
  • Collaborate with R&D, Professional Services and other Operations teams to implement, maintain infrastructure and application.
  • Develop and maintain internal tools and utilities to improve support efficiency.
  • Drive clear and timely communication with stakeholders during critical incidents.
  • Be flexible to work in a 24x7 shift model, including off-hours and on-call duties.

    • Have you got what it takes ?

  • BS or MS Computer Science or related degree.
  • 1-1.5 years of relevant experience.
  • Excellent hands-on experience in managing Application Support (tier3 / tier2 apps).
  • Strong problem solving, analytical and communication skills.
  • Exposure in handling complex application performance issues.
  • Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
  • Excellent Troubleshooting skills.
  • OS level knowledge (Windows or Linux / Unix).
  • Database skills (SQL, Oracle or Postgres / Casandra).
  • Application Server (Skills on any of Middleware technologies e.g. Tomcat, WebLogic, WebSphere).
  • Good understanding on Networking, Load balancers.
  • Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, PowerShell etc.
  • Experience in working with tools like OpsGenie, Nagios, Rundeck.

    • You will have an advantage if you also have :

  • Experience with AWS Portal and familiarity with AWS services.
  • Experience in Banking / Financial domain.
  • Experience with SQL Database querying.
  • Experience of Scripting (Python, Perl, Power Shell).
  • Experience of configuring Application Monitoring and Dashboards (e.g. Grafana, Kibana).
  • Experience working in an ITIL environment (e.g. Incident Management, Change Management).

    • (ref : hirist.tech)

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    Application Support Engineer • Pune