Customer Relationship Management Manager

Job Title : CRM Manager – Real Estate Sales

Location : [Shivaji Nagar, Bengaluru, Karnataka]

Company : Westbury Hospitality Pvt. Ltd.

About Us :

Westbury Hospitality Pvt. Ltd. is a fast-growing organization with interests in real estate and hospitality. We pride ourselves on delivering premium projects and exceptional customer experiences. We are seeking a dynamic and result-oriented CRM Manager with strong expertise in customer relationship management within the real estate sector.

Key Responsibilities :

Manage and enhance customer relationships throughout the pre-sales and post-sales lifecycle.

Handle customer queries, documentation, and communication to ensure timely resolution and satisfaction.

Coordinate with the sales, marketing, and project teams to deliver seamless client experiences.

Maintain and update the CRM database with accurate customer details and interactions.

Analyze customer data to identify trends, feedback, and opportunities for improvement.

Develop and implement strategies to improve client retention and loyalty.

Prepare regular MIS reports, follow-up schedules, and client communication logs.

Organize customer engagement initiatives, site visits, and feedback sessions.

Required Qualifications & Skills :

Education : Bachelor’s degree (MBA in Marketing / Sales is a plus).

Experience : 3–5 years of proven experience in CRM or Customer Relations within the Real Estate industry.

Strong communication, interpersonal, and negotiation skills.

Proficiency in CRM software and MS Office tools.

Excellent organizational and multitasking abilities.

Customer-centric mindset with problem-solving attitude.

What We Offer :

Competitive salary package based on Experience.

Professional and collaborative work environment.

If you are passionate about accounting and looking to advance your career with a reputed company, we’d love to hear from you.

Interested candidates are invited to submit their resume (PDF format preferred) to [kavin@westbury.co.in] with the subject line : "Application for CRM – Bengaluru." Phone Number : +91 8610734674.