Nexthink Tool

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS Hiring for Nexthink Tool

Experience Range : - 7 to 9 Years

Job Locations : New Delhi, Hyderabad, Bangalore & Mumbai

Job Description

Nexthink Job Description

• Monitoring DEX Scores, creating recommendations for improvement.
• Creating proactive incidents for improvement in performance.
• Creating relevant alerts, dashboards, reports for other support teams.
• Creating Remote Actions to fix common incidents.
• Creating Campaigns for alerting, survey and well-being of employees.
• Sentiment analysis, opinion interpretation.
• Creation of reports on common requests from employees.
• Interface with HR on initiatives to improve wellbeing of employees.
• Perform regular health checks in terms of Hierarchy, Nexthink user's RBAC, Collector connectivity.
• Ensure Platform and Collectors are up to date and fully connected - if a problem happens with updating a collector, engage with the necessary teams to deploy an update manually after creating a new collector package.
• Onboard new Nexthink Engineers, perform regular training on new Remote Actions, Campaigns that are available.
• Continuously monitor Nexthink data and alerts to identify potential issues or anomalies. Analyze Nexthink data to proactively detect and resolve IT problems.
• Investigate and troubleshoot incidents reported / / related through Nexthink.
• Create and maintain dashboards and reports to track key performance indicators (KPIs) related to the monitored assets (including baselining).
• Create and update documentation related to incident responses and problem resolutions, roles-responsibilities
• Monitor Nexthink data and alerts, analyze data to detect and resolve IT problems, troubleshoot incidents reported through Nexthink
• Create and maintain dashboards and reports, update documentation

Minimum Qualification :

15 years of full-time education

Disclaimer : We encourage you to register at www.tcs.com / careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary / permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com.