Manager, FR Card Strategy

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Other Responsibilities

Non-technical Skills : Strong written / oral communication and influencing skills.

Ability to create effective work relationships within and across functions & borders

Risk Management and Control : Good working knowledge of Standard Chartered's approach to risk management, specifically as applicable to Retail Risk Operations

Governance, Oversight and Controls : Strong leadership capabilities and management skills, with the ability to deliver effective controls within FRSC through both directly managed and virtual team

Work closely with Senior Leadership and external vendors on projects, incident reporting, and technology implementations.

Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus.

Governance

Embed the Group's values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees' form part of the culture

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal stakeholders

CCIB Group / Regional / Country COO

CCIB Group / Regional / Country Product

CCIB Group / Regional / Country Business

Group / Country Credit Risk

Head - Fraud Surveillance

Relevant members of Risk Operations management team

IT partners supporting Retail Clients business

HR team

External stakeholders

Auditors

Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks

Suppliers, vendors and consultants

Applicable Regulators and Monetary Authority

People & Talent

Ensure adequate training (On the Job, soft skill, etc.) is provided to all staff members

Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized.

Support identification, engagement and retention of high quality FRM professionals

Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks

Risk Management

Identify and Monitor fraud threats, vulnerabilities, and risks.

Drive and influence enhancement for fraud risk management internal controls.

Collaborate with adjunct Risk and Policy Owners in Information & Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery & Corruption to deliver collective outcomes.

Advise 1LOD, 2LOD and 3LOD stakeholders on fraud risk management.

Drive and influence corrective actions on the back of fraud trigger events.

Analyzes complex reports as revealed by the data and provides fraud risk management insights to decision makers.

Develop and implement fraud risk management strategies in response to those insights

Job Summary

Lead and manage the transformation of Card fraud strategy to become best in class.

Engage and collaborate with group and country business, fraud risk teams to minimise fraud loss while ensuring superior client experience.

Proactively understand the big picture, envision issues, challenges, opportunities, and drive change within the team and across the fraud landscape

Self-Starter with the ability to work independently and execute tasks with minimal supervision, guidance

Key Responsibilities

Strategy

Independently conduct monthly rule reviews, devise / review / approve rule strategies

Lead, manage, support projects (Contribute to design and / or definition of solutions, UAT, UVT) as required

Minimise fraud losses by recommending rules to detect real time fraud and on pro-active basis.

Provide co-ordination and support in rollout and execution of processes.

Manage the processes and activities with current capacity.

Ensure that policies and processes are followed

Reduce Fraud Losses by way of Timely placement of system parameters.

To manage the relationship between country and other team members within Fraud Operations.

To provide Guidance to team members on operational issues.

Develop and manage a fully-fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks

Provide system and information support to all regions across CCIB

Business

Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

Stay abreast with industry existing / emerging fraud risks

Identify and share industry best practices and work with the businesses for their feasibility and implementation

Evaluate latest practices / tools to identify next generation fraud detection system

Ensure all FRM policies and procedures in the countries comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

Processes

Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the Group.

Actively Involve in automation initiatives.

Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with internal policies and external regulations.

Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees

Strong collaboration and concerted efforts with key stakeholders / partners (e.g., CCIB Risk, Products, Operations, Operational Risk, CFCC, Technology)

sharing information on fraud trends and identifying emerging fraud threats

leveraging on common tools, information, and processes

Regular review with stakeholders across Group and Countries.

Sharing of significant fraud MO, root causes and best practices are included in the Global standards.

Support and provide feedback / guidance on issues faced within the region through performance review with Country / Regional FRM teams.

Ensure Lessons Learned shared with SCB countries on timely manner.

Support implementation of the Group Operational Risk Framework in Risk Operations and monitor the operational risk metrics to identify potential control weaknesses.

Skills and Experience

Functional knowledge about Risk operations

Card Risk tools usage and functionality

Analytic tool usage like SAS, R etc

Functional knowledge of Card Products and Authorisation life cycle

Qualifications

CFE (Certified Fraud Examiner) certifications preferred.

Hands-on experience on analytical tools such as SAS, Python, R, SQL preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.