Application Support Engineer
ConfidentialGurgaon / Gurugram, Bengaluru / Bangalore, Mumbai2 days ago
Job description3–9 years' experience in application support, handling tickets and resolving business application issues. Skilled at diagnosing problems, analyzing symptoms, and troubleshooting application functionalities (e.g., access rights, allocations, interface issues). Experience using ticketing tools, prioritizing requests, and escalating critical issues as needed. Able to perform advanced troubleshooting and coordinate with L3 teams for complex problems. Active in support projects (incident reduction, user experience improvement) and flexible to work in shifts. Support and optimize enterprise-scale business applications that are critical to the organization's success. Collaborate with global teams to resolve complex issues, improve user experience, and drive innovation in application support. Develop and use automation scripts and tools to make support processes more efficient and reduce manual work. Integrate various business applications and platforms using APIs and scripting, helping systems work better together. Be part of a supportive culture that values teamwork, learning, and your professional growth.
Your Role :
- Strong experience in application support, incident management, and root cause analysis.
- Proficiency in troubleshooting web and enterprise applications.
- Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA).
- Basic knowledge of databases (SQL / Oracle), scripting (PowerShell, Shell, Python), and monitoring tools.
- Excellent communication, leadership, and stakeholder management skills.
Your Profile :
What will you love working at Capgemini :
Skills Required
Sql, Oracle, Powershell, Shell Scripting, Python
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Application Support Engineer • Gurgaon / Gurugram, Bengaluru / Bangalore, Mumbai
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