CRM Specialist - ZOHO

Job Title : CRM Specialist - ZOHO

Location : Ahmedabad

Employment Type : Full-Time

Role Overview

We are seeking a highly skilled and detail-oriented CRM Specialist to manage and optimize our CRM ecosystem across ecommerce and SaaS platforms. This role will be critical in driving customer lifecycle strategies, ensuring seamless integrations, and enabling data-driven decision-making across departments.

Key Responsibilities

• Administer and optimize CRM systems including Zoho (mandatory) , Freshsales, Salesforce, and MS Dynamics.
• Ensure smooth integrations between CRM and ecommerce platforms, WhatsApp communication tools, and marketing automation systems.
• Design and maintain clean, scalable customer lifecycle workflows, ensuring CRM data hygiene and consistency.
• Collaborate closely with sales, marketing, and customer care teams to deliver actionable CRM insights and improve customer engagement strategies.
• Monitor CRM performance and troubleshoot issues, ensuring alignment with business goals.

Qualifications & Requirements

Skills Required

Salesforce, Zoho, Ms Dynamics