IDAM Identity Governance & Administration (IGA) Engineer

Position Title : Identity Governance & Administration (IGA) Engineer

Job Type : Full-Time

Location : India

Shift : 1 PM IST – 10 PM IST (Minimum 3 hours overlap with US Eastern Time Zone)

Department : Technology Risk Management

Reports To : ZICC IDAM IGA & PAM Technology Lead (Dotted line to US Head of IDAM and IDAM Operations Lead)

Position Responsibilities

(100% of Role Allocation)

• Maintain, configure, and operate the Identity Governance and Administration (IGA) platform and related integrations with a focus on hands-on implementation and technical engineering.
• Build, code, and customize functionalities such as Access Provisioning, Access Requests, Access Recertification, IT Onboarding and Offboarding, and automated data flows to / from authoritative sources, including the Human Resources Management System (HRMS).
• Monitor and optimize system performance, ensuring maximum uptime, scalability, and security of IDAM services.
• Provide Level 2 (L2) and Level 3 (L3) support for IGA-related issues, troubleshooting complex problems and delivering timely, high-quality user experiences.
• Participate in shift rotations to deliver 16x5 operations for IDAM services and provide off-hours escalation support for high-priority incidents (P1, P2).
• Plan, execute, and supervise installations, maintenance, and changes across in-scope IDAM systems and services, utilizing coding and engineering expertise for efficient implementation.
• Develop, test, and deploy advanced functionalities, including APIs, web services, and custom solutions to extend and enhance IDAM capabilities.
• Identify opportunities to optimize IDAM solutions, introduce new features, and build compelling business cases to support strategic initiatives.
• Act as a hands-on technical subject matter expert, offering detailed coding, configuration, and engineering guidance for relevant IDAM programs and initiatives.
• Ensure compliance with global IDAM policies and processes, as well as relevant regulatory requirements, delivering secure and efficient access to Zoetis information systems for all users.
• Lead IDAM data hygiene activities, developing tools and scripts to ensure clean, accurate, and well-managed identity data across systems.
• Collaborate closely with HR teams and other stakeholders to maintain data quality and integrity while aligning IDAM services with business objectives.

Organizational Relationships

Education and Experience

Education

Experience

Technical Skills Requirements

Identity Governance & Administration (IGA)

Enterprise & Cloud Directories

Data Hygiene

End-User and Technology Team Support

Desirable Skills

Physical Position Requirements

Skills Required

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