Front Office Associate

Location : The Postcard Hideaway, Netravali, Goa

Department : Front Office / Guest Relations

Reports To : Resort Manager

About The Postcard Hotel

The Postcard Hotel is a collection of intimate luxury hotels, offering personalized hospitality, immersive local experiences, and timeless design. At The Postcard Mandalay Hall, Kochi, we celebrate the city's vibrant culture and heritage through warm service and attention to detail.

Role Overview

As a Front Office Associate , you will be the first point of contact for guests, ensuring a warm welcome and seamless stay experience. You will handle check-in / check-out procedures, guest requests, reservations, and provide information about the hotel and local area. The role requires strong communication, grooming, and a passion for guest service.

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring exceptional first impressions.
• Manage check-in and check-out procedures efficiently.
• Handle guest queries, requests, and complaints promptly with courtesy and accuracy.
• Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction.
• Manage reservations and room allocations through the PMS (Property Management System).
• Maintain accurate records of guest preferences to enhance personalized service.
• Uphold hotel standards in grooming, etiquette, and guest engagement.
• Promote hotel services, experiences, and local attractions.

Requirements

What We Offer

Skills Required

Ms Office