Billing Analyst

About the Role We are looking for enthusiastic and customer-focused professionals to join our International Voice Process team. The role involves handling inbound / outbound calls, providing effective solutions to customer queries, and ensuring an excellent customer experience across international markets. Key Responsibilities : Handle customer queries and complaints via calls in a professional manner. Provide accurate information and effective resolution within defined timelines. Maintain a high level of customer satisfaction through excellent service. Meet performance targets including quality, productivity, and adherence. Keep records of customer interactions and update databases accordingly. Collaborate with team members and support other functions when required. Requirements : Excellent communication skills in English (both verbal and written). Good listening and problem-solving abilities. Flexibility to work in rotational shifts (including night shifts). Basic computer knowledge and ability to multitask. Prior experience in a voice process (international or domestic) is a plus, but freshers with strong communication skills are welcome. Perks & Benefits : Attractive salary with performance-based incentives. Opportunity to work with global clients. Professional growth and career advancement. Supportive work environment with training and mentoring. Job Type : Full-time Pay : ₹15, ₹40,000.00 per month